Shipping Policy
Thank you for shopping with OFTBUY Factory Store. We want you to receive your order
safely and on time. Please read this policy carefully before placing an order.
PROCESSING TIME
- Most in-stock items are processed and dispatched within 3–4 business days after
your order is confirmed.
- Custom and made-to-order fur coats require factory production and may take 7–9 days
before dispatch.
- During peak seasons (November–January) processing may take a little longer. We will
notify you by email if there is any delay.
SHIPPING METHODS & DELIVERY TIME
- Standard shipping (via 4PX or equivalent courier): estimated delivery within 15 days
after shipment for most destinations.
- Express shipping (via FedEx or equivalent courier): faster delivery, calculated at
checkout.
- Optional UPS delivery: duties and taxes may be payable by the recipient upon arrival.
- Please note that delivery times are estimates only. Actual transit time may vary due
to customs clearance, weather conditions, or carrier delays.
ORDER TRACKING
- A tracking number will be sent to your email as soon as your order is dispatched.
- If you have not received your parcel within the expected timeframe, please contact us
at baochenlu8@foxmail.com or via WhatsApp at +86 159 2597 9608, and we will check the
shipment for you promptly.
SHIPPING COSTS
- Shipping fees are calculated automatically at checkout based on your delivery
destination and chosen shipping method.
- Free shipping is offered on qualifying orders when announced in promotions.
CUSTOMS, DUTIES & TAXES
- International orders may be subject to import duties, taxes, and customs clearance
fees imposed by the destination country. Unless otherwise stated, these charges are
the responsibility of the recipient.
- Customs policies vary by country. We recommend that you check with your local customs
office for more details before ordering.
DELIVERY ISSUES
- Incorrect Address: Please double-check your shipping address at checkout. We are not
responsible for parcels delivered to an address provided in error. If you notice a
mistake after ordering, contact us immediately so we can try to correct it before
dispatch.
- Undeliverable Parcel: If a parcel is returned to us because it was not collected or
the address was invalid, we will contact you to arrange a re-shipment. Re-shipping
costs may apply.
LOST OR DAMAGED PACKAGES
- If your parcel arrives damaged or is lost in transit, please contact us within 30 days
of the expected delivery date with photos of the package and its contents. We will
investigate with the carrier and provide a solution (replacement or refund) as soon
as possible.
CONTACT US
If you have any questions about shipping, please reach out to us:
- Email: baochenlu8@foxmail.com
- WhatsApp: +86 159 2597 9608
We reply to all enquiries within 24–48 hours.
