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FAQ

What is the return policy?

1. Return Period

Customers have 30 days to apply for a return after signing for the package.

2. Return Requirements

All returned items must be unused, unwashed, with original tags and packaging.

3. Contact & After-Sales Information

Please contact us via the following methods for any after-sales issues:

Email: baochenlu8@foxmail.com
WhatsApp: +8615925979608

Note: The return address will be provided after your return request is approved. Unauthorized returns will not be accepted.

4. Damaged & Abnormal Items

Please inspect your items immediately upon receipt. If you receive damaged, defective or incorrect items, contact us promptly for proper resolution.

5. Special Product Instructions

Custom products and sale items are non-returnable and non-exchangeable.

6. Refund Processing

We will inspect your items after receiving the returned package.
Approved refunds will be processed to your original payment method within 10 business days.
Bank delays may occur. Please contact us if you do not receive your refund within 15 business days after approval.

How to contact the seller?

Email: baochenlu8@foxmail.com
WhatsApp: +8615925979608

When will I get my order?

Most products will be shipped within 3-4 days after placing an order. A small number of custom fur coats need factory production, so the shipping time is 7 to 9 days. You will receive the parcel about 15 days after shipment. Please contact us timely if you fail to receive your package.

How to get the discounts?

Please contact our customer service via email or WhatsApp. They will offer you a discount.

Do you support dropshipping and wholesale business?

For dropshipping, just fill in the correct delivery address when placing orders. We can also meet your special requirements such as attaching tags, brand labels and blind shipping. Feel free to contact our support via email or WhatsApp.
We own independent factories to support customized garment production. If you need wholesale prices and cooperation plans, please get in touch with us directly, and we will offer you satisfactory quotations.

Where are your products manufactured?

We are a seller based in Yiwu, China. Our company is Yiwu Chonghao Apparel Co., Ltd. We own our own factory specializing in women’s clothing production, and also work closely with many partner factories. We offer customization services for most apparel items.
We have stores on multiple platforms. Our brand OFTBUY was first launched on AliExpress in November 2013. This is our main AliExpress store:https://www.aliexpress.com/store/1045201?spm=a2g0o.store_pc_home.pcShopHead_6206659.0All stores under the OFTBUY brand belong to our company.

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OFTBU Oversized Pockets Streetwear Fashion Outerwear Fake Leather Coat Female New Women's Vintage Washed Faux Leather Jacket

OFTBU Oversized Pockets Streetwear Fashion Outerwear Fake Leather Coat Female New Women's Vintage Washed Faux Leather Jacket

$45.60 USD

Regular price $76.00 USD Sale price $45.60 USD
OFTBUT New Autumn Winter Clothing Women Long Single-breasted Belt Wool Coat Female Natural Fox Fur Cashmere Woolen Jacket

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$182.31 USD

Regular price $309.00 USD Sale price $182.31 USD
OFTBUT New Winter Clothing Women Natural Fox Fur Cashmere double-faced Woolen Jacket Long Single-breasted Belt Wool Coat Female

OFTBUT New Winter Clothing Women Natural Fox Fur Cashmere double-faced Woolen Jacket Long Single-breasted Belt Wool Coat Female

$204.14 USD

Regular price $346.00 USD Sale price $204.14 USD
OFTBUY Luxury Warm Woolen Jacket Women Long Big Collar 100% Wool Coat with Real Fox Fur Cuffs New Autumn Winter Clothes Femlae

OFTBUY Luxury Warm Woolen Jacket Women Long Big Collar 100% Wool Coat with Real Fox Fur Cuffs New Autumn Winter Clothes Femlae

$138.60 USD

Regular price $230.91 USD Sale price $138.60 USD